Return & Refund Policy
Return Policy
At CLEENWOOD, we want you to be completely satisfied with your purchase. If you're not happy with your kitchen appliance, we're here to help.
Return Period
You have 14 days from the date of delivery to return your item for a full refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all accessories and manuals
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or show signs of wear
- Items without original packaging
- Clearance or final sale items (if marked as such)
Return Process
To initiate a return:
- Contact us at your registered email or phone number within 14 days of delivery
- Provide your order number and reason for return
- We will provide you with return instructions and address
- Pack the item securely in its original packaging
- Ship the item back to us (return shipping costs may apply)
Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
Exchanges
If you need to exchange an item for a different model or size, please contact us to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
For any questions about returns or refunds, please contact our customer service team through our Contact page.